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Phone:  9248 7533 (Office Hours)
24/7: 0418 874 578

Customer Information & Newsletters

Customer Supply Agreement

This Customer Supply Agreement informs the residents of the Fairway Village the standard of service Aquasol Pty Ltd will provide. This Agreement also outlines the rights and responsibilities for residents and details the methods of communication.

Our Customer Supply Agreement can be viewed here Customer Supply Agreement

Standards and Conditions

Under Section 73(2) of the Water Service Act 2012, landowner of Fairway Village will be entitled to th eprovision of sewer services. The standard terms and conditions that apply to the wáter serices provided by Aquasol can be viewed here: Standard Terms and Conditions

Billing Enquiries

For any information on Billing Enquiries Procedure, please refer to  Billing Enquiries/Review

Complaint Procedure

Additional information in our written complaint procedure can be viewed here: Customer Complaints

Hardship Policy

For information about our Hardship Policy please consult our Hardship Policy

Family Violence Policy

Addressing family violence requires a whole-of-community approach to prevention, earlier intervention, victim safety and perpetrator accountability. For further, details please refer to our Family Violence Policy.

 Additional Customer information

For information about the current Western Australian legislation, please refer to the link: Water Services Code of Conduct (Customer Service Standards) 2018